Shipping policy

Delivery Terms

Transit Times

Free Shipping Australia and New Zealand wide.

Please allow 1-3 days for processing. Once your order has been processed please allow 7-15 days for shipping and delivery. We are currently processing thousands of orders per day due to high demand and greatly appreciate your patience at this time. 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Returns

Return Due To Change Of Mind
Gourmet Goods will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed
through email. Gourmet Goods will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns
Gourmet Goods will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Gourmet Goods to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)